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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Two binders that say "procedure" and "policies" sitting on a stack of flow charts [Image by creator vinnstock from AdobeStock]

The Good and the Bad: Bona Fide Error Defense a Hot Issue in Recent Court Decisions

19 August 2019
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Lavallee: Well, Now We Know How NOT to Send a Validation Notice via Email

15 August 2019
A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

7th Circuit's Lavallee Decision: What Does it Mean for Text Messaging and the NPRM?

12 August 2019
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Disclosure About Less Favorable Future Terms in Collection Letter Does Not Violate FDCPA, Says Missouri Court

5 August 2019
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CFPB Extends Comment Period for Debt Collection NPRM to Sept. 18, iA Provides Perspective on What Could Happen

1 August 2019
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CFPB Fines Buffalo-Based Debt Collection Group $60M, Bans Them From Industry

29 July 2019
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9th Cir. Asks Nevada: Is an FDCPA Claim a Compulsory Counterclaim in a Collection Suit?

25 July 2019
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E.D. Wis. Dismisses Case Against Collection Firm Regarding Attorney Involvement Letter Disclaimer

16 July 2019
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E.D.N.Y. Judge States FDCPA Cases Based on Technicalities are “Lawyer’s Case[s]” and Harm Consumers

15 July 2019
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Common Sense Prevails! Seventh Circuit Affirms Consumer was not Harmed by Letter and Dismisses FDCPA Case [Podcast]

11 July 2019
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Jury Finds in Favor of The CBE Group, Inc. and RGS Financial, Inc. in Their Fraud Suit Against Lexington Law

8 July 2019
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Arbitration Clauses: What Works, What Doesn’t, and How Creditors Can Help

27 June 2019
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New Washington Debt Collection Law Requires Itemization Notice for Medical Debt

26 June 2019
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CFPB’s Semiannual Regulatory Agenda Discusses Debt Collection NPRM

24 June 2019
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Avila and the Intricacies of Civil Litigation Procedure Illustrated in Recent E.D.N.Y. Decision

20 June 2019
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7th Cir. Creates Split on Spokeo Standing, Rules in Favor of Defendant in FDCPA Disclosure Case

19 June 2019
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Data Breach Saga Continues: AMCA Files for Chapter 11 Bankruptcy

18 June 2019
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Texas Court Finds No Issue With Mailing Second Validation Letter After 30-Day Validation Window

17 June 2019
A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

LiveVox Hosts Panel on Digital Adoption with Alorica Financial, Frost-Arnett at insideARM’s 2019 First Party Summit

13 June 2019
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insideARM Announces the 2019 Best Places to Work in Collections

11 June 2019

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