Operations Guide: Training

Regardless of how thick your compliance binder is. Regardless of how cutting-edge your technology is. Regardless of the caliber of the employees you hire: if you’re not training them effectively, you’ve essentially thrown good money after bad. Gone are the days when consumers were considered least sophisticated. Nowadays, consumers are very sophisticated, and technology is very sophisticated. And you really have to have a strong training program to make sure you’re meeting all of the needs from a security to a compliance standpoint to make sure that you’re keeping your risk level manageable. 

If training isn’t at the top of your operations list, it should be.

Our Operations Guide: Training lays out the components of a top-notch training program that will get new employees up to speed while also meeting the needs of tenured employees. From operations to compliance, our experts -- Mike Hiller of American Profit Recovery and Sheri Stringer of Account Control Technology, Inc. -- do the heavy lifting for you.

You'll Learn:

• How to train a new hire in as little as four weeks
  
• How to ensure seasoned collectors have the latest compliance information
  
• How to optimize different types of evaluations for different employees
  
• This Operations Guide looks at the components of a top-notch training program:
  
• Effective Training Tream/Trainers
  
• Recruitment & Selection
  
• Initial Training (Instructional Design)
  
• Summative Evaluations (Testing what's been covered in training)
  
• Formative Evaluations (Qualitative and Quantitative feedback)
  
• Development (Based on Needs Assessments)
  

This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

Product: PDF Download, including link to webinar video and Certificate of Completion

Author: insideARM.com

Length: 30 pages