insideARM Weekly Recap – Week of July 29th, 2024

News in the ARM industry moves fast. Keeping up and determining what's important can be challenging. This is why the editorial team at insideARM sifts through all the news and brings you the need-to-know highlights. Last week we brought you news about an interesting FDCPA-letter case, Congress's struggles post-Chevron, and information about consumer spending. Read on for a breakdown of these stories and why we think you need to know about them.

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ConServe Cares Program

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its June ConServe Cares proceeds to Lollypop Farm, Humane Society of Greater Rochester. The ConServe team supports and funds the efforts of numerous local non-profit agencies that strive to make a difference.

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Understanding the Consumer Spending Split and How to Recover More Across the Divide

It’s becoming a familiar headline: US household debt keeps climbing and delinquency rates keep rising. According to the Federal Reserve Bank of New York’s Quarterly Report on Household Debt and Credit, household debt rose to $17.69 trillion in the first quarter of 2024. The report showed 6.9% of credit card debt transitioned to serious delinquency in the first quarter, with approximately 4.8% of consumers holding some debt in third-party collections.

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Shepherd Outsourcing Becomes Certified Third-Party Collection Agency

GREENVILLE, S.C .-- Shepherd Outsourcing proudly announces its achievement of the RMAI Certified Business Certification. This prestigious certification, awarded by the Receivables Management Association International (RMAI), underscores Shepherd Outsourcing’s commitment to excellence and adherence to the highest standards in the receivables management industry.

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Congress Struggling with Post-Chevron World

Republicans on Capitol Hill have introduced legislation that would require a review of all federal court decisions, laws, regulations and legal cases that used the Chevron Deference Doctrine as the basis for decisions.

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Missouri Federal Court Dismisses FDCPA Claim Over Letters Sent to Plaintiffs’ Attorney

A U.S. District Court in the Eastern District of Missouri recently dismissed a lawsuit under the Fair Debt Collections Practices Act (FDCPA), finding that two letters sent to the plaintiffs’ attorney did not constitute harassment or abuse under 15 U.S.C. § 1692d.

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Featured Resources and Webinars

from insideARM.com

» ARM Tech Trends: Addressing Common Customer Queries

» Predictive, Collaborative, and Intelligent Contact Data

» The New Reality of Collections Staffing

» Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly

» How AI-powered Multichannel Outreach Is Transforming the Collections Industry

» Optimizing your recovery strategy with Collections Triggers℠

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