insideARM Weekly Recap - Week of August 12

The world of debt collection is never at a loss for updates, but separating the important stuff from the background noise isn't always easy. At insideARM, our goal is to help you answer those questions. We wade through the constant onslaught of updates and bring you the need-to-know highlights. Every Monday, we bring you a recap to help you stay informed and let you know why that piece of news is important.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.   

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IC System Announces Nate Welbig as Vice President of Operations

ST. PAUL, Minn.-- IC System is proud to announce the promotion of Nate Welbig to Vice President of Operations and member of the Executive Team.

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Lease-to-Own Business Files Complaint Against CFPB’s Investigation

On July 22, a lease-to-own company (plaintiff) filed a complaint against the CFPB in the U.S. District Court for the Eastern District of Texas to seek declaratory judgment and injunctive relief to halt the CFPB’s ongoing investigation and pending litigation related to the company’s business.

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CFPB Bites of the Month - July 2024 - The CFPB Shines Like the 4th of July

The CFPB  had a busy July. In this article, Hudson Cook shares some of the top CFPB "bites" of the month so you can stay on top of recent developments.

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Chopra Defends CFPB’s Medical Debt Proposed Rule

CFPB Director Rohit Chopra on Thursday defended his agency’s proposed rule to prohibit the listing of medical debt on credit reports, contending that such debts are not a fair indication of a person’s financial health.

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insideARM Weekly Recap - Week of August 5th

News in the ARM industry moves at lightning speed; determining what's important and what’s just noise can be challenging. This is why the editorial team at insideARM sifts through all the news and brings you the need-to-know highlights.  We featured a varied array of news items last week, touching on nascent congressional action, state court developments, and a notice from the CFPB.

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RA Compliance Corner: Managing Your Service Providers- Do you really have it all in order?

25 September 2024 at 02:00 p.m.

It's not news that a comprehensive vendor management policy is a must in today’s compliance-centric environment. But are you creating risk for your organization by leaving your vendor management policy on auto pilot? 

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