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Chopra Defends CFPB’s Medical Debt Proposed Rule

CFPB Director Rohit Chopra on Thursday defended his agency’s proposed rule to prohibit the listing of medical debt on credit reports, contending that such debts are not a fair indication of a person’s financial health.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.  

Download now to learn more. 

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NCB Crown Asset Management Spring Oaks Capital

insideARM Weekly Recap - Week of August 5th

News in the ARM industry moves at lightning speed; determining what's important and what’s just noise can be challenging. This is why the editorial team at insideARM sifts through all the news and brings you the need-to-know highlights.  We featured a varied array of news items last week, touching on nascent congressional action, state court developments, and a notice from the CFPB.

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Credit Control, LLC: Winner - Best Places to Work in Collections Ranked #1 by Our Employees for the Fifth Year in a Row

ST. LOUIS, Mo.-- Credit Control, LLC (“Credit Control”) is proud to announce for the fifth year in a row, our employees have ranked us as winners in the Best Places to Work in Collections program. This is the company’s fifth time participating and the fifth time being recognized as program winners.

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CFPB Circular Warns Against Unlawful NDAs

On July 24, the CFPB issued a circular to law enforcement agencies and regulators clarifying that overly broad confidentiality agreements required by certain employers may violate Section 1057 of the CFPA, which protects whistleblowers. Nondisclosure agreements can violate the CFPA if they discourage employees from reporting suspected financial law violations to governmental authorities or participating in investigations. The Occupational Safety and Health Administration (OSHA) was highlighted as the key entity responsible for addressing retaliation claims under various federal laws, including the CFPA.

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The Devil is in the Details: Technical Violations of State Collection Practices Laws Can Lead to Class Action Liability

If you are reading this article, you are likely aware that a creditor collecting its own debts in its own name is not a "debt collector" under the federal Fair Debt Collection Practices Act ("FDCPA") or its implementing rule, Regulation F ("Reg F"). Of course, the federal Consumer Financial Protection Bureau ("CFPB") and Federal Trade Commission ("FTC") both take the position that creditors ought to comply with most provisions of the FDCPA in order to prevent unfair, deceptive, or (in the case of the CFPB) abusive collection practices.

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Crown Asset Management Supports Charity Golf Tournament

DULUTH, Ga. -- Crown Asset Management, a Georgia-based receivables management firm, proudly supported the Mitsubishi Electric Classic this April. The charity golf tournament took place at TPC Sugarloaf.

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RA Compliance Corner: Managing Your Vendors- Do you really have it all in order?

25 September 2024 at 02:00 p.m.

It's not news that a comprehensive vendor management policy is a must in today’s compliance-centric environment. But are you creating risk for your organization by leaving your vendor management policy on auto pilot? 

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