We know that ARM industry professionals are pressed for time. This is why the editorial team at insideARM sifts through all the news and highlights only the most important stories each week. Last week we focused on two litigation updates and some advice for communicating with consumers to reduce complaints. Read on for a breakdown of these stories and why we think you need to know about them.
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ROCHESTER, N.Y. – July 25, 2024 – Continental Service Group, LLC d/b/a ConServe is proud to announce that it has received the esteemed 2024 Best Places to Work in Collections award brought to you by ACA International and Best Companies Group. This recognition is a testament to ConServe's excellence in industry programs and we are thrilled to receive this honor for the tenth time and to be ranked fourth in the Large Employer Category. Best Companies Group conducted the survey program, which administers over 60 local, national, and industry "Best Places" programs each year.
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Debt collection complaints accounted for 7% of more than 1.6 million customer complaints fielded by the CFPB in 2023. Over the years, many solutions were developed to curb collections complaints. But four simple actions are typically at the core of reducing complaints. See the detail in this blog on how each action can contribute to a reduction in complaints.
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