Rulemaking by Advisory Opinion: Like making turducken without a recipe

For anyone uninitiated to turducken, let me explain that this is a dish created by renowned chef Paul Prudomme. It consists of a deboned chicken stuffed into a deboned duck, stuffed inside a turkey. Between each bird, and inside the chicken is a layer of stuffing, each one different with different seasonings and bases. The recipe itself is lengthy and detailed. Anyone who wants to try to create such a feast can find a recipe and instructions here.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.    

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Slovin & Associates Donates to Lighthouse Youth Services

CINCINNATI, OH -- Slovin & Associates, a collections law firm headquartered in Cincinnati, OH, is committed to making a difference not only through their legal expertise but also by supporting important causes that uplift the most vulnerable. One such cause that the Slovin team identified is helping Lighthouse Youth Services (LYS), a non-profit organization dedicated to helping underrepresented youth and families in need, particularly those dealing with homelessness or runaway situations.

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Eighth Circuit Vacates Defense Summary Judgment on FDCPA Claim Due to Plaintiff’s Lack of Standing

Earlier this month, the U.S. Court of Appeals for the Eighth Circuit vacated summary judgment for the defense on various claims under the Fair Debt Collection Practices Act (FDCPA) because the plaintiff lacked subject matter jurisdiction from the outset.

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DOJ, CFPB file complaint, propose order against mortgage company for alleged redlining

On October 15, the CFPB and DOJ announced an enforcement action against a mortgage company, alleging it engaged in redlining against majority-Black neighborhoods in the greater Birmingham, Alabama area. According to the complaint, defendant’s marketing and sales practices discouraged people from applying for mortgage loans in these neighborhoods, allegedly violating ECOA, the CFPA, and the Fair Housing Act.

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P&B Capital Group Supports Breast Cancer Research Fundraising Group & Youth Softball Team

WEST SENECA, N.Y. -- P&B Capital Group, a third-party collection agency headquartered in Western New York, has spent a portion of Q3 in 2024 looking for organizations to support as part of its ongoing community outreach efforts. To better serve its employees and the surrounding community, P&B Capital Group has made a sizable donation to Sto Lat Strong, a Breast Cancer Research Fundraising Group. And, to provide for the youth in its area, P&B Capital has once again offered financial support for a local youth softball team, providing their jerseys for the upcoming season.

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insideARM Weekly Recap – Week of October 14th, 2024

News in the ARM industry moves at lightning speed; determining what's important and what’s just noise can be challenging. This is why the editorial team at insideARM sifts through all the news and brings you the need-to-know highlights.

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Featured Resources and Webinars

from insideARM.com

» Creditors are adopting AI; why debt collectors should be, too.

» ARM Tech Trends: Addressing Common Customer Queries

» Predictive, Collaborative, and Intelligent Contact Data

» The New Reality of Collections Staffing

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