An Expensive New Year: Minimum Salary for White Collar Exemption Raised Almost $15k Starting January 2025

The Fair Labor Standards Act (“FLSA”) provides minimum wage requirements and overtime pay for non-exempt employees, but the FLSA also exempts executive, professional, administrative employees from receiving 1.5X overtime compensation.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.  

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Latitude by Genesys Donates to Food Bank of Northeast Georgia to Support Local Families

MENLO PARK, Calif. -- Latitude by Genesys, a leading debt collection software solution, is dedicated to positively impacting the communities where its employees and executives live. Recently, Latitude donated to the Food Bank of Northeast Georgia, a non-profit organization committed to alleviating hunger and addressing food insecurity across the region. This donation is aimed at helping the Food Bank provide essential meals and resources to individuals and families in need, particularly as the holiday season approaches.

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Due Diligence in AI: 3 things you need to survive AI scrutiny

The ARM Industry is hearing more and more about using AI in their collection practices. This video transcript discusses three ways to perform due diligence with AI.

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CFPB’s Fall Edition of Supervisory Highlights Focuses on Auto-Finance Market

On October 7, the Consumer Financial Protection Bureau (CFPB or Bureau) published the Fall edition of its Supervisory Highlights, focusing on examinations of the auto-finance market completed between November 1, 2023, and August 30, 2024. The report highlights significant findings across various aspects of consumers’ experiences with vehicle finance, including origination disclosures, repossession activities, servicing practices, the handling of add-on products, and credit reporting.

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AgreeYa Solutions to Showcase Cogent Suite of Leading-edge Debt Collection Software Solutions at 2024 NCBA Connect

FOLSOM, Calif. -- AgreeYa Solutions, a global leader in software, solutions and services is excited to announce its participation in the 2024 National Creditors Bar Association (NCBA) Connect conference, to be held from October 21st to 24th at the Sheraton New Orleans Hotel. At Booth #32, AgreeYa’s experts will be available to discuss how their innovative Cogent suite is revolutionizing debt collection processes for organizations worldwide.

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insideARM Weekly Recap - Week of October 7th, 2024

The world of debt collection is never at a loss for updates, but separating the important stuff from the background noise isn't always easy. At insideARM, our goal is to help you answer those questions. Every Monday, we bring you a recap of the need-to-know highlights to help you stay informed.

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Featured Resources and Webinars

from insideARM.com

» Creditors are adopting AI; why debt collectors should be, too.

» ARM Tech Trends: Addressing Common Customer Queries

» Predictive, Collaborative, and Intelligent Contact Data

» The New Reality of Collections Staffing

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