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Large wall mural of the world's continents in red, surrounded by black and white illustrated icons like a laptop, folder, chart, email, pyramid, lightbulb, etc. [Image by creator Robert Kneschke from AdobeStock]

Call Center Worker and Consumer Protection Act Continues to Build Support

17 July 2018
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Inventory Segmentation 101: Back to Basics (sponsored)

12 July 2018
[Image by creator blackzheep from AdobeStock]

New Consumer Strategy for Baiting FDCPA Violations, and Use of Text Messages in Debt Collection

21 June 2018

Motivating Your Collection Floor Team the Right Way (sponsored)

18 June 2018
[Image by creator Gregory Johnston from AdobeStock]

IVR Technology - It's the New Thing Again

6 June 2018
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Collections Leaders’ Perspectives: What the Experts are Saying (sponsored)

5 June 2018
A blackboard with x's and o's depicting a football play [Image by creator yeyen from AdobeStock]

Diversify, or Suffer the Consequences

4 June 2018
[Image by creator Gajus from AdobeStock]

Driving for Innovation in Debt Collection

10 May 2018
A robot in a thinking pose against a backdrop of white letters that appear to be flying through the air [Image by creator phonlamaiphoto from AdobeStock]

Call Blocking/Labeling: Big Impact, But Little Understanding

3 May 2018
Silhouette of a person shaking hands with a robot in front of a setting sun [Image by creator Photocreo Bednarek from AdobeStock]

Artificial Intelligence: Can It Help the Collection Industry Connect with Customers Their Way?

23 April 2018
A person jumping over a chasm between two protruding rocks with jagged mountains in the background [Image by creator Photocreo Bednarek from AdobeStock]

Arizona Jumps Ahead of Other States In Financial Innovation

10 April 2018
Child holding can and string phone to ear [Image by creator Chepko Danil from AdobeStock]

A Re-imagined Debt Collection Call Opening

2 April 2018
[Image by creator daviles from AdobeStock]

Credit Card Fraud Prevention Tips for Online Payments (sponsored)

29 March 2018

Are Your Calls Being Blocked? If They Are, How Would You Know?

28 March 2018
A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

4 Considerations and 13 Steps to Support Compliant Consumer Email Communication

14 March 2018
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Four Steps to Innovating your Collection Strategy

12 March 2018
Image of a blackboard with a 3 item checklist that includes Plan, Prepare, Perform [Image by creator Yury Zap from AdobeStock]

Are We Getting Better at Supporting Customers When Disaster Strikes?

5 March 2018
A small a-frame chalk board with the word "Rating" above a series of stars [Image by creator slitthiphong from AdobeStock]

Vendor Scorecards: Overdue for a Re-think?

26 February 2018

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