Coast Hires Jim Benjamin to Lead BPO Emergence

GENESEO, N.Y. -- Coast Professional, Inc. (Coast) has recently established a presence within a new business vertical: Business Process Outsourcing (BPO). With Jim Benjamin as the newly hired Director of Business Development at the forefront of this endeavor, Coast is eager to begin developing relationships and generating business within the market. Benjamin has over 38 years of accounts receivable management (ARM) experience and is an expert in business development, operations, acquisitions, and corporate growth strategies.

Utilizing 45 years of experience developing programs for private and public entities, Coast enters the BPO market to assist U.S. based businesses and the onshore components of their operations to create cost savings. Specializing in contact center operations, Coast develops service offerings for businesses that require sensitive, empathetic, and detailed communications with consumers.

Prior to joining Coast, Benjamin served as Vice President of Sales and oversaw the Sales and RFP (Request for Proposal) teams as they focused on acquisitions within Financial Services, Healthcare, Education, Government, and Contact Center verticals. At Coast, Benjamin will be responsible for driving sales by developing relationships with potential clients. He will lead the effort to acquire BPO opportunities and tailor Coast's offerings for customers that require expert incoming and outgoing contact center services.

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“I am excited to join the Coast family as we begin our emergence into new verticals,” said Benjamin. “Coast’s reputation for superior performance and client service has earned them well-deserved respect within the ARM and BPO industries. I look forward to expanding our footprint in the marketplace.”

According to Coast President and Chief Financial Officer Micah Pulliam, Benjamin’s experience expanding business verticals is key to the company’s ongoing success and growth.

“We are excited to welcome Jim [Benjamin] to our Coast family,” said Pulliam. “His ability to achieve company growth initiatives will position Coast to expand its business model, hire additional employees, and provide both contact center and back-office functions for clients. We are eager to begin a new phase of our operations and help clients across the United States focus on their overall mission and improve the lives of consumers.”

Benjamin resides in Dublin, Ohio. He has been a member of The Association of Credit and Collection Professionals (ACA International) and the Healthcare Financial Management Association (HFMA) since 1992.

About Coast Professional, Inc.:

Coast Professional, Inc. is an accounts receivable management and call center-based company, dedicated to the respectful and ethical communication with consumers. Coast provides professional call center services to hundreds of campus-based colleges, universities, and government clients. Coast is a seven-time honoree on the Inc. 5000 list for America’s Fastest-Growing Private Companies provided by Inc. Magazine and in 2021, was recognized for the sixth time as one of the “Best Places to Work In Collections” by insideARM.com and Best Companies Group. Since 1976, Coast has worked closely with clients to increase recoveries by assisting consumers in resolving their financial obligations. Coast’s success is exemplified by exceptional recoveries, superior service, and dedication to the highest levels of compliance. More information about Coast can be found at www.coastprofessional.com.