Erin Kerr Joins insideARM as Director of Content

ROCKVILLE, Md. -- The iA Institute and insideARM are proud to announce that Erin Kerr has joined the team in the role of Director of Content, leading our strategy and technology line of business. Erin will step in as chair of iA Strategy & Tech, a cutting-edge digital conference designed for receivables professionals responsible for strategy and technology adoption. 

In addition to chairing iA Strategy & Tech, Erin will plan related content across all iA channels and will be taking on a key leadership role in the Innovation Council, an exclusive membership group focused on solving big industry challenges through technology and collaboration. The group was founded in 2017.

With more than 8 years in the industry, Erin is a seasoned receivables management professional. Immediately prior to joining insideARM, Erin served as Director of Digital Strategy at MRS BPO, LLC, a New Jersey-based accounts receivable and back-office solutions provider with a 25-year history in the industry. In her three years at MRS BPO, Erin advanced quickly, having started as a Contact Process & Policy Administrator. 

Most recently, as Director of Digital Strategy, Erin was responsible for testing and implementation for Adam, MRS's new proprietary conversational IVR tool. She also managed the launch for outbound texting with MRS's largest client. 

Erin started her career as a client liaison for the creditors' rights attorney firm Lyons Doughty Veldhuis in 2013, where she served as a client relationship manager for five years. [article_ad]

Originally from New Jersey, Erin attended Rutgers University and graduated with a degree in English. She currently resides in Cherry Hill, New Jersey. Outside of work, Erin is passionate about Philly rock/punk rock - preferably heard live - as well as reading memoirs and historical fiction. During the pandemic, she has become an accomplished cook as well.

Stephanie Eidelman, CEO of The iA Institute said, “We are really excited about Erin joining us. She’s been trained by the outstanding team at MRS, which has been on the leading edge of technology for quite a few years. She is also a sharp and thoughtful professional whose vision will help inform and enhance all of our strategy and technology content.”

About The iA Institute

The iA Institute is a media company that provides news, education, events and connection for professionals in consumer finance. The iA team believes the value of your time and investment in our content should be undeniable, so we thoughtfully design everything we do with a focus on the details that make a difference. Our initiatives include the flagship website and newsletter insideARM; the Consumer Relations Consortium (CRC) and iA Innovation Council membership groups; the iA Research Assistant and Case Law Tracker premium subscriptions; the iA Strategy & Tech digital conference; and the uniquely engaging annual Women in Consumer Finance event. iA is a certified Woman-Owned business.