Dancing to Their Own Tune: Empowering Consumers Through Self-Service

Show Notes: 

Ralph Liberio, President and CEO of NCB Management Services, Inc. stopped by Clark Hill’s Credit Eco to Go to discuss the CFPB’s new debt collection rules and the power consumers now have to resolve their debts on their own. NCB’s self-service web-based portal allows consumers to make payments on their own terms and to set their preferences of when and how they want to be communicated with, including opting-in to receiving emails and texts. Ralph tells us that consumers are more responsive and engaging when they have control over the rhythm, flow, and “beat” of the communication.  When it comes to debt collections, consumers like to dance on their own. 

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Funk Game Loop by Kevin MacLeodLink: https://incompetech.filmmusic.io/song/3787-funk-game-loopLicense: http://creativecommons.org/licenses/by/4.0/