iA Video Series: Ironing Out the Irony of ED's NextGen Strategy

Published on:
27 March 2019 at 11:00 a.m. ET

Written by: Stephanie Eidelman – CEO – insideARM

http://www.insidearm.com/news/00044884-ia-video-series-ironing-out-irony-eds-nex/

On Monday I wrote about the Administrative Record (AR) submitted by the U.S. Government on behalf of the Department of Education (ED) in the case currently being debated at the Court of Federal Claims (COFC). Among other things, that AR reveals what ED has developed as its "enhanced servicing strategy" which will eliminate the need to separately procure the services of private debt collectors.

In this video I've highlighted the irony in some of these "enhanced strategies," which include making more calls to borrowers and starting wage garnishments a lot sooner -- because, they noticed -- people call when their wages have been garnished. Wonder how this will sync with new rules from the CFPB?