KM2 Solutions Opens New and Expanded Contact Center in Santo Domingo, Dominican Republic

NEW YORK, N.Y. -- KM² Solutions, a leading US-based, near shore Contact Center company has opened a new contact center in Santo Domingo, expanding their presence at this near shore location.  The company has been operating a center in the Dominican Republic for the past 3 years.

Client programs at the center include customer service, loan processing (pre-funding, originations, verifications, welcome calls), loan servicing and 1^st party collections, back-office services, and other functions for clients in the financial services and healthcare markets. 

David Kreiss, KM² President & CEO said “we’re excited to serve our clients from our new and expanded operations in the Dominican Republic.  We look forward to delivering exceptional services for our clients from our Santo Domingo center and providing the quality and productive services, along with the cost efficiencies they expect.  The new center is located in a brand new, state-of-the-art facility in the University Free Trade Zone, a convenient location providing easy accessibility to metro and buses for our agents and management team.” 

KM² will begin supporting their existing clients supported from the Dominican Republic at the new and expanded center immediately.  The center is located at Avenida Jose Contreras, #41, Zona Universitaria, D.N., Santo Domingo, Dominican Republic.

About KM² Solutions

With contact centers throughout the Caribbean and Central America, KM² Solutions provides the highest caliber of cost-effective bilingual solutions for customer care, sales and retention, collections, technical support, and back office solutions.  

KM² Solutions was recently awarded Frost & Sullivan’s Central American and Caribbean Contact Center Outsourcing Value Leadership Award.  This honor is presented to companies that demonstrate excellence in operational execution and consistently deepen client relationships by offering superior services that deliver a clear, demonstrable ROI. 

For more information, please contact Joe Wester, Executive VP Sales at 262.790.2656 or joe.wester@km2solutions.com