KM2 Solutions Adds 5 New Major Auto Finance Clients and their Programs to Near Shore Call Centers during Q4 2016

NEW YORK, N.Y. – KM² Solutions, a leading US-based, near shore Contact Center company has added 5 new client programs in the auto finance market during the fourth quarter of 2016.  These programs are being supported from the Company’s call centers in St. Lucia, Barbados, and Grenada, and with their addition, the total number of auto finance programs managed by KM² now exceeds 20.

The services provided for these new client programs includes customer service, loan processing (pre-funding, originations, verifications, welcome calls), loan servicing and 1^st party collections, back-office services and more.

David Kreiss, KM² President & CEO said “we’re delighted and honored to have been chosen by our clients to manage their programs from our near shore platform.  We look forward to delivering for our new clients the quality and productive services they expect, along with the cost efficiencies that we provide to all of our clients.”

The 5 new clients for KM² include regional and national lenders, a major US-based bank & trust company, and a credit union that ranks in the top 10 nationally.  Services for these clients began during the fourth quarter of 2016.

About KM² Solutions

With contact centers throughout the Caribbean and Central America, KM² Solutions provides the highest caliber of cost-effective bilingual solutions for customer care, sales and retention, collections, technical support, and back office solutions. 

KM² Solutions was recently awarded Frost & Sullivan’s Central American and Caribbean Contact Center Outsourcing Value Leadership Award.  This honor is presented to companies that demonstrate excellence in operational execution and consistently deepen client relationships by offering superior services that deliver a clear, demonstrable ROI.

For more information, please contact Joe Wester, Executive VP Sales at 262.790.2656 or joe.wester@km2solutions.com