Executive Change: CCI Announces New Director of Call Center Operations

AUGUSTA, Ga. -- Contract Callers, Inc. (CCI) announced today that Bob Burnside has joined the company as Director of Call Center Operations. Bob is very well known within the ARM industry.

“We are excited to add Bob to our team because of his strong industry experience and because his leadership skills are synchronized with our corporate culture of high integrity and continual process improvement,” said CCI’s President, Tim Wertz. “He will be instrumental in our growth as we continue to build momentum and solidify our capabilities.”

Having worked in the industry for over 25 years, Bob brings an excellent record of professional achievements, decisive leadership, and technical expertise to the Company. He began his career on the collection floor and worked his way through multiple functions of operations, ultimately maintaining executive leadership positions at several organizations. Having worked the majority of his career in IT, Bob provides valuable insight to both operational and client needs.

“I came to CCI because of its commitment to being a leader-of-class company in an ever-changing environment. CCI has the depth and level of experience at all levels that allows it to meet the challenges presented in this viral environment. This has allowed CCI to grow into the strong, industry-leading company it is today. I am excited to be part of the CCI organization and to be a part of its continued success.”

CCI’s Vice President of Call Center Operations, Doffie Howard, is also looking forward to working with Bob, stating, “I have worked with Bob for a number of years both as client and within the same organization. He brings a wealth of knowledge to all aspects of the call center.”

About Contract Callers

Established in 1926, CCI provides a variety of accounts receivable management and outsourcing solutions, as well as utility field services, to clients throughout the U.S. Currently, the Company employs approximately 700 employees operating out of more than a dozen offices nationwide. CCI is positioned to continue its growth in the near and long term solidifying its position as a leader in the industry.