TransUnion’s TLOxp and Interactive Intelligence ARM Solution Integrate to Improve Right Party Contact Rates

CHICAGO, Ill. – TransUnion and Interactive Intelligence announced today that TransUnion’s TLOxp^® has integrated with accounts receivable management solution, Interaction Collector^®. This integrated solution will help organizations improve right party contact rates by giving them access to unique data elements, such as one best phone number, best address, and place of employment.

TLOxp offers actionable information that can be used for identity authentication, fraud prevention and detection, compliance, and debt recovery. TLOxp is built on proprietary linking algorithms and a massive repository of data.

“TransUnion and Interactive Intelligence’s integrated solution will allow accounts receivable managers to more easily identify connections between individuals, businesses and assets,” said Peter Ghiselli, vice president at TransUnion. “Our powerful technology helps the ARM industry streamline the research and collection process by providing accurate, actionable information.”

Interaction Collector is a scalable and configurable collection software application offering a browser-based collector workstation. Built as a true collection and recovery application, it manages the debt lifecycle from early-stage delinquency through post charge-off and sales.

The integrated TLOxp and Interaction Collector solution gives organizations collecting early stage delinquencies, as well as third parties performing recovery collections on their behalf, the following capabilities:

-       Access to public and proprietary alternative data.

-       Actionable data covering approximately 95 percent of the U.S. population.

-       Over 700 million unique identities.

-       More than 200 million place of employment records.

“Accurate and complete information about individuals and businesses is critical to driving a successful outcome during the collections negotiation phase and curing the debt,” said Ian Winder, Interactive Intelligence product manager, ARM Division. “Leveraging the information available from TransUnion via this integration puts the agent in the driver’s seat, reinforcing the overall concept of ‘right account, to the right collector, at the right time, with the right information.’”

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

About TransUnion (NYSE:TRU) 

Information is a powerful thing. At TransUnion, we realize that. We are dedicated to finding innovative ways information can be used to help individuals make better and smarter decisions. We help uncover unique stories, trends and insights behind each data point, using historical information as well as alternative data sources. This allows a variety of markets and businesses to better manage risk and consumers to better manage their credit, personal information and identity. Today, TransUnion reaches consumers and businesses in more than 30 countries around the world on five continents. Through the power of information, TransUnion is working to build stronger economies and families and safer communities worldwide.

We call this Information for Good. www.transunion.com/business.