How Do You Solve a Problem Like Foti?

Published on:
3 May 2011 at 09:13 a.m. ET

Written by: Patrick Lunsford – Editor – insideARM

http://www.insidearm.com/news/00029505-how-do-you-solve-a-problem-like-foti/

ARM professionals have been trying to figure out the implications of the Foti v. NCO Financial Systems, Inc. decision for years. It is a maddening ruling that creates a bit of a paradox when it comes to leaving voice mails and answering machines messages for consumers.

ACA International has suggested language to use to remain compliant in the wake of the Foti ruling, but lawsuits are still being filed against debt collectors that leave messages.

At the FTC’s Debt Collection 2.0 workshop last week, a panel of industry experts and consumer advocates discussed the language of the ACA’s proposed message and explored what is right and what is wrong with it. Here is the conversation: