Phillips & Cohen Associates Signals Growth Intentions with Major Technology Investment

The UK’s only dedicated probate recovery business, Phillips & Cohen Associates (UK) Ltd, has signalled its growth intentions by making a significant investment in the latest, market leading dialler technology from Noble Systems.

Following an exhaustive process to identify the best system available, the Noble Enterprise solution was selected as offering a compliant, scalable and dynamic platform capable of delivering significant efficiencies across multiple communication channels.

Commenting on the investment, Nick Cherry, Site Director at Phillips & Cohen Associates (UK) Ltd, said, “Regulatory compliance and a positive customer experience are at the heart of our business, so finding a highly compliant platform which would facilitate our future growth plans and also deliver process efficiency across all modern communication channels was absolutely essential.  Noble’s Enterprise platform provides us with a future-proof solution, direct from the manufacturer, which is also scalable to our US call centres with several hundred seats.  We are delighted to be working together with Noble who is a global leader in telephony solutions”.

Phillips & Cohen Associates (UK) Ltd, which won 3 national credit industry awards in 2010, as well as becoming the founding member of the training partnership, Samaritans Academy, is a full member of the CSA and DBSG*.  The business specialises in handling sensitive cases and champions its ability to manage difficult contacts through to positive outcomes.

Phillips & Cohen Associates (UK) Ltd, understands the delicate balance between protecting clients’ brands and recovering their portfolios. PCA’s commitment to protecting brands, protecting portfolios and preserving the dignity of customers is carved into everything it does, every step of the way — from recruiting and training through PCA’s state-of-the-art recovery, analytics and technology processes.

Noble Systems Corporation is a global leader in unified contact centre technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialling; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.