NCO Group Receives 2010 CRM Excellence Award From Customer Interaction Solutions Magazine

HORSHAM, Pa. — NCO Group, Inc. ("NCO"), a global provider of business process outsourcing services, announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine, has named NCO Customer Management, Inc. as a recipient of a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

For the third consecutive year, NCO has been recognized by Customer Interaction Solutions for its outstanding customer care solutions. This year, NCO was recognized for the customer care programs and inbound sales solutions it provides to a leading retailer of automotive replacement parts.

Commenting on the award, Steven Leckerman, Executive Vice President and Chief Operating Officer of NCO, said, "To be recognized with this prestigious award is a testament to NCO’s commitment to setting demanding goals while operating to the highest ethical and performance standards. It also shows our continued commitment to enhancing our products and services to strengthen all phases of our business model, particularly in the CRM industry. It is truly the result of the hard work and dedication put forth by our entire organization, which allows us to deliver outstanding results for our clients."

"The Eleventh Annual CRM Excellence Awards has recognized NCO for being a true CRM partner to its customers and clients," said Rich Tehrani, CEO, TMC. "NCO has demonstrated to the editors of Customer Interaction Solutions that their customer care programs and inbound sales solutions improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers."

Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.

For more information, please visit www.tmcnet.com.

About NCO
NCO Group, Inc. is a leading global provider of call center outsourcing and business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.

For more information about TMC, visit www.tmcnet.com.