Aspect Software Announces Release of eWorkforce Management 7.0.1

Aspect Software, Inc., announced its Aspect® eWorkforce Management™ 7.0.1 – Perform module is now available in French, German, Spanish, Korean, Japanese, Traditional Chinese and Simplified Chinese.  This latest version also provides localization of online support help for the core Aspect eWorkforce Management solution.

The Aspect eWorkforce Management— Perform module helps contact centers understand how agents are performing, both historically and in real-time, to ensure agents are at peak productivity. With the Perform feature, companies can collect complex adherence and productivity data, and compare agent status to established objectives and schedules.  

“This release of Aspect eWorkforce Management enhances a key piece of the solution for our customers and prospects in Europe, Latin America and the Asia- Pacific regions,” said Robert Kelly, vice president, performance optimization solutions. “Aspect continues its commitment to provide leading workforce management solutions around the globe. We expect the new enhancements to the Perform module will help companies get the most out of their agents’ performance and staffing efforts to enhance agent productivity and ultimately provide a better customer experience.”

Aspect eWorkforce Management, from the company’s Contact Center Performance Optimization product line, is a complete automated solution that provides the capabilities for forecasting, scheduling and tracking, to ensure contact centers have the right staff, with the right skills, at the right time. The end result is increased productivity and revenue, improved customer service and agent performance, reduced staffing and operating costs, and increased profits and customer satisfaction.