Aspect Hosts Social Media in the Contact Center Webinar

Are companies listening to what customers are saying – positive or negative – on Twitter, Facebook, LinkedIn and personal blogs? Questions and opinions about companies are circulating constantly, potentially reaching thousands of people. Now is the time for the contact center to be an active participant in these critical conversations. Join Aspect in UC World for our upcoming webcast:

Leveraging Social Media to Enhance the Customer Experience
Thursday, 7 January 2010
1:00 pm ET/12:00pm CT/11:00am MT/10:00am PT

This hour-long interactive presentation will cover:

• Why social media tools are becoming more important for customer care
• Examples of companies that have successfully integrated social media into their customer relationship strategy
• Proactively using social media tools to improve the customer experience
• The role of contact centers in social media environments
• Register for this webinar in UC World.

For more information on contact centers, customer-company communications, and unified communications, visit www.ucworld.com.