IAT Reports Collection Success at Credit Union Using Predictive Dialer

IAT announced today that KEMBA Financial Credit Union is seeing increasing dividends with their collections efforts only a few weeks after installing IAT’s CT Center Predictive Dialer the end of July 2007.

Mike Dorsett, Senior VP for KEMBA, is impressed with how quickly the investment showed up in their ROI. “CT Center has allowed KEMBA to successfully follow up our direct mail campaigns with phone calls,” said Dorsett. “It is already paying dividends by improving our collection penetration.”

KEMBA, located in Gahanna, Ohio, chose to install a predictive dialing system to improve collections efficiency and to communicate with credit union members about loan specials and opportunities. CT Center stood out because of the technology provided, simplicity of use and high level of service offered.

Jeff Savage, IAT National Sales Manager, is pleased with the results KEMBA is seeing and admits that they are typical. “When a company installs CT Center, especially if they’ve never used a predictive dialing system before, the increases in agent productivity are almost immediate,” said Savage. “We are excited to help KEMBA enjoy even greater results with CT Center.”

CT Center is IAT’s fully-integrated, multi-faceted call center solution, reported to dramatically enhance productivity, cut costs and increase profits for debt collectors and call center operators, while remaining completely scalable for any size call center.  

IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets.