PR - Provenir Introduces Next Generation Platform For Financial Services Market

Provenir, a leading provider of enterprise software for managing the customer lifecycle, today announced the release of Provenir Platform 6.0. The Provenir Platform 6.0 helps banks and finance companies streamline customer management. Built upon open standards, the Provenir Platform ensures that financial institutions are more effective and efficient at responding to business changes, by standardizing their operations and customer treatment.

“The financial services market is undergoing a volatile market shift that is bringing enterprise flexibility to the forefront,” said Kathleen Khirallah, managing director and Banking practice lead at TowerGroup. “Lenders are under increased pressure from the various regulators, profits are shrinking and customer expectations are rising in terms of how they are communicated with. Organizations that are positioned for this shift are going to prosper, gain market share and invoke greater customer loyalty.”

Central to the Provenir Platform is the visual workflow that helps guide and unify IT Development and Business Analysts when designing and updating decision strategies that impact financial service companies’ customers. The Platform enables teams located anywhere in the world to work independently on developing decision strategies and workflows while providing the necessary security and control to ensure resources are only able to view and modify items appropriate to their level of experience and authority.

As new strategies and policies are created and approved, the Platform provides banks and finance companies the ability to immediately push these out across their multiple banking channels (mobile, branch, online, call center) to ensure consistent customer management. IT Departments appreciate that the Platform is built on an open extensible mark-up language (XML) framework that allows for easy integration of data sources, applications, services and legacy system modernization. For Business Analysts, the Platform has a series of intuitive process flows, innovative graphical development tools, scorecards and wizards that simplify the management and maintenance of complex business logic and processes.

“Financial services companies need to address strategy updates and business change in an agile and efficient manner. It must occur across the organization and allow both business and IT departments to apply their expertise collectively,” said Jeffrey Oulton, chief operating officer at Provenir. “The Provenir Platform unifies and encourages the reuse of workflows, decision strategies, and policies across lines of business and functional groups to streamline business processes and ensure consistent customer treatments throughout financial institutions.”

Version 6.0 of the Provenir Platform brings financial service companies a visual environment that allows Business and IT Departments to facilitate change, reuse business knowledge and reduce operating costs. Three significant breakthroughs in the newest release include:

• Visual design and management environment simplifies and accelerates the modeling, testing and launch of new strategies. The Provenir Platform delivers this in the form of visual queues, visual testing environment, and intuitive search and replace.

• Inheritance of business rules and decision strategies allows companies to share common corporate and business line policies, speeds the implementation of new and updated products and services, and aid in compliance with consistency and transparency.

• New scorecard features give credit risk managers the ability to specify reason codes for increased understanding of factors that contributed to the overall score. They can also quickly implement more sophisticated models for improved predictability and decisioning.

The Provenir Platform is suited for multiple lines of business including commercial, small business, auto, sub-prime auto, personal lending and credit card. Business applications that benefit from the Provenir Platform include originations, prospecting and target marketing, account management, collections and recovery, customer service, and compliance.

Provenir will demonstrate the power of the new Platform at the Annual Provenir User Forum, May 12-14 at the Dolce Basking Ridge Luxury Retreat, Basking Ridge, NJ. The forum provides Provenir customers the opportunity to exchange information, understand the various factors that are impacting the financial services industry and how best to capitalize on the Platform. More information can be found at http://www.provenir.com/events.aspx.

About Provenir
Provenir is a leading provider of enterprise software for managing the customer lifecycle. Founded in 1992, the company’s historical focus on solutions for the financial industry has led to successful implementations at major banks and credit institutions. This proven ability to handle key financial data and processes is now enabling companies in other industries to make use of the Provenir Platform to manage their customer lifecycle interactions.

Companies use Provenir software to create customized systems from a common architecture, letting IT and business collaborate to maximize profitability of operations that impact financial performance. Business applications of Provenir technology include originations, prospecting, account management, collections and recovery, customer service, security, and compliance.

Provenir is privately held, with headquarters in Parsippany, New Jersey. Customers in the United Kingdom and continental Europe are served from offices in London. Asia/Pacific operations are headquartered in Hong Kong. Information about Provenir, the Provenir Platform, and professional services are available on the company’s website at www.provenir.com.