Executive Change: Belinda Martin to NCC Business Services

NCC Business Services of America, Inc. has announced it has retained Belinda Martin as a consultant, effective May 1, 2014.

In this role, Belinda will implement policies, procedures, and other best practices needed to help NCC implement any large-scale projects in higher education receivables management.

Dating to the mid 1990’s, Belinda has previously worked for large collection agencies in roles featuring increasing responsibility.  These have included long stints with Nationwide Credit and, most recently, Financial Asset Management Systems as a director of operations reporting to executive management to implement their directives on the U.S. Department of Education (ED) Private Collection Agency (PCA) contract. On the ED PCA contract, Belinda has increased rehabilitation dollars by more than 400%, overhauled key tracking processes related to rehabilitations, and provided training, coaching, mentoring of other staff.

NCC is a participant in the Fed Cetera network, a group of more than fifty pre-qualified companies seeking subcontracting opportunities on the ED PCA contract.

Belinda commented, “With this new and exciting opportunity, I look forward to making a significant contribution to NCC Business Services. I hope that my experience and knowledge of ED requirements will prove invaluable to a prime PCA should we be selected as a subcontractor.

NCC Business Services is a nationally licensed third-party collection firm established in Jacksonville, FL, in 1986. Our three call centers currently house a well trained staff of 175 associates, with a senior management team with an average of over 23 years’ national collection experience. In 2012 NCC was recognized as a top-performing agency by two of the country’s premier credit grantors. NCC currently carries the SSAE-16, ISO-27001 and PCI certifications. Learn more at education.ncc-business.com.