Fast-Growing Collector Invests in CT Center for Site-Premised Dialer Benefits

Mid-America ACB, a fast-growing medical collections agency in Joplin, Missouri, has chosen to add IAT ’s site-premised predictive dialer, CT Center, to its game plan to help make their agents more productive and maintain their competitive edge.

Mid-America ACB tripled its employee count in the past three years from 10 employees to 30- plus employees with 18 collectors. The agency began in 1974 with a rented typewriter, a rented cash register and two employees – a husband and wife. Mike Bower joined his parents’ business as Vice President a couple of years ago and immediately began investigating dialing technology as a way to revolutionize their collection process.

With the company already using a hosted dialing service, Bower knew a dialer produced good results. “I was blown away by the difference I learned having a site-premised dialer could make with virtual integration, connection to agents and management monitoring options.” Bower found IAT through his host software company, who suggested using IAT’s dialer CT Center over their own because the capabilities of CT center were a lot greater and the price was similar.

A favorite CT Center feature for Bower is Manager Center, the control panel used by supervisors to create and monitor lists and manage agents. “Manager Center has real-time reports you can run and a status screen where you can show what your collectors are doing at any given time. Our previous collection software did not allow us to monitor as well as I would have liked. With Manager Center, it’s going to make managing the call center much easier.”

“Agent monitoring is becoming more and more important in collection agencies,” Jeff Savage, IAT National Sales Manager, said. “It’s difficult to harness the power of dialing technology if you struggle to keep agents consistently working on the dialer. With features like Manager Center, an agent’s actions become more transparent. Agents stay productive when they know others are aware of what they do.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800.574.8801

About Mid-America Accounts Control Bureau (ACB), Inc 
Mid-America Accounts Control Bureau, Inc. is dedicated to helping their clients recover more of their receivables at the lowest possible cost.  A Consumer Collection Agency in Joplin, Missouri, since 1974, they have developed a full range of innovative and effective rate packages to appeal to everyone with a collection need. Mid-America ACB works to maintain a more sound financial structure for their clients. Their employees are constantly updated on the latest changes in collection laws and are monitored to assure the most effective collecting methods are used. To learn more about Mid-America ACB, please call 800.280.7470.