Southern Credit Adjusters Partners with IAT to Increase Broadcast Messaging to 30,000 a Day

A dialing technology upgrade – from an old dialer and hosted broadcast messaging to a new IAT site-premised solution – will allow Southern Credit Adjusters to increase productivity to more than 30,000 outbound messages daily with link-back capability for the debtors and collectors.

Southern Credit Adjusters (SCA), a full-service collection agency in Rocky Mount, North Carolina, wanted to increase outbound calls to debtors each day. The agency was unable to produce the numbers it wanted for daily outbound calls using an older site-premised dialer plus a hosted broadcast messaging service.

Robert Gallihugh, SCA Vice President of Operations, plans to drop the hosted service and use the new CT Center dialer daily, dramatically increasing his broadcast messaging capabilities.

Gallihugh was drawn to IAT by the high-quality technology and customer support offered. He is impressed with the IAT staff and optimistic about SCA’s future. “Everyone at IAT has been pleasant and easy to work with,” said Gallihugh. “It’s been great. Using CT Center broadcast messaging is going to change our productivity and collections revenue a lot.”

Jeff Savage, IAT National Sales Manager, said site-premised dialers are more cost-effective for companies planning to send broadcast messages daily. “If you intend to use a dialer a few times a month, then often hosted services are the best option,” Savage said. “But, if you don’t want the monetary limits of hosted pay-as-you-go services, look into site-premised dialers. Often, a site-premised option practically pays for itself in just a few months with its unlimited dialing access. We’re excited to see what dramatically increasing Southern Credit Adjusters’ dialing power will do to contacts and overall ROI.”

IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800.574.8801

For more than 30 years, Southern Credit Adjusters (SCA) has provided customized collection programs for a wide range of business. Our services have resulted in increase profitability for our clients. We offer full service collections and customized billing programs. SCA prides itself in customizing our collections efforts to fit your needs. At SCA we use industry leading technology and training to ensure that our collection staff works efficiently and effectively to resolve debt issues. To learn more about SCA please visit www.southerncreditadj.com, send email to dmiller@southerncreditadj.com or call 800-682-9685 ext 243 Danny Miller.