Whitepaper Examines CFPB Compliance, Speech Analytics

Published on:
30 April 2013 at 06:50 a.m. ET

http://www.insidearm.com/news/00018009-whitepaper-examines-cfpb-compliance-speec/

We’re all familiar with the constant challenge: being able to maximize payments while staying compliant and up to date with new rules and regulations.

A solution? Speech analytics, which can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate compliance risk, improve agent performance, and increase recovery rates.

The folks at CallMiner, in partnership with Southwest Credit, present a valuable whitepaper, free for downloading, that details the steps and successes an agency took in complementing their CFPB compliance actions with speech analytics.

Download the whitepaper here:
Reduce CFPB Compliance Risk and Improve Collections with Speech Analytics