LiveVox CMO to Present Cloud Best Practices for Contact Centers

LiveVox Inc., the leading provider of cloud contact center solutions, announced today that Chief Marketing Officer John McNamara will present best practices for using Cloud to optimize operations and simplify compliance management at the ACA International Annual Convention in Hollywood, FL.

According to McNamara, “Traditional premised solutions force contact centers to navigate rapidly changing waters with architectures that spawn cost, complexity and inertia. A great example is centralized call recording, a capability that is quickly becoming the industry standard and yet many still struggle to achieve – especially for multi-site operations. Cloud is changing that rapidly. As a 29-year accounts receivable management (ARM) veteran and agency owner, I am excited for the opportunity to share my insights.”

In today’s fast changing regulatory environment, contact centers must achieve compliance with the current requirements, but stay nimble and ready for changes. Added McNamara, “I embrace the Cloud because it lets me keep my powder dry and my options open”.

McNamara will join industry compliance expert John Bedard and operations expert Christian Lehr at next week’s 2012 annual ACA International convention in Hollywood, FL to discuss this and other compliance hot topics, including cell phone management, call recording and data security.

What: Collecting From the Cloud: Using the Latest Technology Safely

Who:

• Christian Lehr, Chief Operating Officer, Healthcare Collections, LLC
• John H. Bedard, Jr., Esq., Bedard Law Group
• John McNamara, Chief Marketing Officer, LiveVox

When: 3:45pm EST, Thursday, July 19th

Where: ACA International’s 73rd Annual Convention and Expo, Hollywood, FL

For more information on participating at the 2012 American Collection Association conference, visit http://www.acainternational.org

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.