MSB & Gila Group Launch Special Training Course

Gila Corporation, through its two business units, Municipal Services Bureau (MSB) and Gila Group, is investing in a special training course to hone the skills of its collection agents. A two day training event is planned for this week in Austin, to review best industry practices for professional and ethical collections. The training will be conducted by Harry A. Strausser III, President of The Remit Corporation and Past President of ACA International, the Association of Credit and Collection Professionals.

"I’m reminded of an old adage that says if you want to cut down more trees, sometimes you need to stop and sharpen the saw," commented Patrick J. Swanick, Gila Corporation’s Chief Executive Officer. "Professional collectors, like all business people, need ongoing training and performance feedback to reach their peak effectiveness. In a recent client satisfaction survey, our customers reinforced their expectation that we’d continue to deliver collection rates above industry averages. This training investment demonstrates that we listen to and act upon client feedback," says Swanick. "Providing specialized training to all collectors shows our Company’s true commitment to being the best at what we do."

Gila Corporation, headquartered in Austin, Texas, is a leading provider of outsourced revenue recovery products and services in the country. The Company provides specialized collections services for governmental entities and financial institutions nationwide.