Connance Announces Latest Release of Agency Manager for Collections

Connance, Inc., a leading provider of solutions that help healthcare provider business offices improve cash and resource productivity, today announced the newest release of its vendor management platform, Agency Manager 7.0, which provides increased visibility and control over outsourced vendors, improving cash collection performance and lowering operating costs.

Many business offices leverage outsourcers as part of their collections efforts.  To realize the cash recovery and cost benefits of outsourcing, providers and their vendors both need more day-to-day control and visibility over account activity and performance.  Providers are typically unable to adequately analyze performance or respond to outsourcer requests.  Basic compliance and reporting demands place avoidable burden on all parties.

With the broadest set of agencies connected, Agency Manager is healthcare’s leading vendor management platform.  The platform executes placement, monitors policy adherence and simplifies day-to-day operational administration of outsourced activity.  In addition, every deployment includes comprehensive financial and collection activity reporting that allows providers to know what work is being done on their accounts.  Unique to the platform is a work queue capability to facilitate communication between providers and vendors for special requests.  Agency Manager’s standard vendor interface captures both financial and collection activity data on a daily basis.

With Agency Manager, providers realize increased visibility and control over account activity so accounts are not lost or stalled awaiting special requests, thereby improving collection performance and simplifying administrative activity.  Clients also get access to peer benchmark information.  Agency Manager is in use at providers around the country, including Centura Health, Geisinger Health System and Regional Medical Center at Memphis (The MED).

“Connance Agency Manager gave us the visibility we never had into all of our agencies activities,” said Rebecca Black, Vice-President, Revenue Cycle at Saint Joseph’s Hospital of Atlanta.  “The data and insight we get from Agency Manager gives us a more strategic way to analyze and compare agencies allowing us to have higher quality conversations and work with our vendors to improve recoveries.”

Agency Manager 7.0 innovates with new dashboards and a simplified, business-driven user interface to enhance:

• Insights into collection performance
• Visibility into account level activity (e.g. letters, calls)
• Tracking and flagging of collection activity relative to policies and contracts
• Data and process integrity, notably in account reconciliation and commissioning
• Communications portal to streamline provider response to agency requests
• Intelligent account assignments for optimizing placement across agencies
• Performance benchmarking and comparisons

“Providers are under great pressure to lower operating costs while improving cash collections and compliance.  Outsourcers are a key strategy for many business office teams.  Providers and vendors alike need technology platforms to meet these demanding goals,” said Steve Levin, CEO of Connance.  “Agency Manager presents a unique opportunity for providers and agencies to build win-win relationships.”

To attend a webinar about Agency Manager 7.0 on July 27 at 12:00 p.m. EDT visit www.connance.com for more details.

Connance addresses the cash flow issues facing the healthcare business office on a daily basis, particularly relating to self-pay.  Patient-responsible revenue, already one of the fastest growing and hardest to collect revenue in the business office, is becoming more complex with increased scrutiny regarding charity eligibility and patient treatment during collection.  Combining FICOTM Inc.’s world class technology and the experiences of leading healthcare networks, Connance’s products are bringing new ideas and performance standards to healthcare receivables.  Connance is headquartered in Waltham, MA.