Triad Financial Boosts Better Business Bureau Rating to A+

NORTH RICHLAND HILLS, Texas  – Triad Financial today announced that its Better Business Bureau (BBB) rating has changed from “B” to “A+,” the best possible score. The BBB bases ratings on the number of consumer complaints filed against a company – and how well those complaints are resolved.

Triad is a longtime accredited BBB member, but the A+ status is a first for the third-party servicer. “This move is a direct result of Triad stepping up efforts to resolve borrower complaints,” says Kimia Willison, Triad’s vice president of Customer Care. “The rating bump shows we’re addressing customers’ issues right away.”

Scott France, Triad’s senior vice president of Portfolio Management, says reputation is more important today than ever before. “A high rating means servicing clients can trust us to treat their customers with dignity and respect. In turn, their customers feel more comfortable communicating with us about their accounts,” he says. “Plus, no company is guaranteed to keep its rating forever, so we will constantly challenge ourselves to improve.”

About Triad Financial
Founded in 1989, Triad Financial provides vehicle loan servicing for finance companies, auto dealers, credit unions, investors and other third-party servicers. The company offers specialty expertise in non-prime accounts and has serviced more than 1 million collateralized loans across the full credit spectrum over the past 10 years alone.

Services include title and records management, account administration, customer service, payment processing, insurance claims processing, collections, bankruptcy management, repossession management, asset remarketing, and loss recovery.

Triad has more than 600 employees and the financial strength of approximately $1.9 billion in managed receivables. The company’s headquarters and main servicing center are in North Richland Hills, Texas, with a regional office in Huntington Beach, Calif. For more information, visit www.TriadServicing.com.