NARS Announces Launch of At Home Agent Program

National Asset Recovery Services, Inc. (NARS) today announced the graduation of the first team of At Home Agents (AHAgents) after extensive in-house training at the NARS Cape Girardeau branch office.  In early August, NARS hired a team of AHAgent personnel to support customer service initiatives while working from the comfort of their homes.  With an initial workforce projected at over 100 AHAgents, the company will evaluate the project to determine future growth.  The At Home Agent solution is one more way in which NARS differentiates itself as a leader in the industry and provides a creative solution to a growing need in the marketplace. 

“We are always looking for ways to provide flexibility for our employees as well as cost-effective solutions and enhanced customer interactions for our client partners,” said NARS President and CEO Christopher H. Buehrle.  “The expansion of NARS’ Cape Girardeau contact center and its strong relationships with forward thinking client partners have combined to create yet another edge in the call center solutions arena,” he continued.

After completing a thorough and detailed screening and hiring process, the successful candidates complete three weeks of paid training at the Cape Girardeau call center and are transitioned to work at home after clearly demonstrating their ability to deliver quality customer interaction.  All remote connectivity to NARS systems follow the same stringent security standards required of all NARS locations.  AHAgents provide their own home computer system and headset and must have quality Internet connection and home land-line telephone service.  Most agents work 25-30 hours per week and their schedules are made up of various hours throughout the week based on their personal schedule and NARS’ operational needs. 

“Flexibility is key for the ideal applicant that we are attempting to recruit. The employee base today requires more scheduling flexibility and this allows NARS to provide exceptional quality employees that may need non-traditional working hours due to family obligations. This workforce is somewhat unique and we are looking to attract professionals who want a long-term, flexible and fun part-time earnings opportunity,” said David Owenby, Vice President Operations.

About NARS
NARS is a St. Louis-based Call Center Solutions Company that has grown from its origins as a collections company into a professional and performance driven call center outsourcing firm. NARS provides solutions for the entire customer lifecycle, including customer acquisition, activation, service, retention and recovery. With years of experience making customer contact calls combined with our state-of-the-art telephony, reporting, and collections systems, NARS has the expertise and infrastructure in place to provide exceptional, cost-effective solutions for its client partners.

For additional information, please visit our website, www.narsnet.com.