PR - Collection Agency Expands in Caribbean

KM² Solutions, a leading provider of customer care and collections outsourcing in the Caribbean, has opened a new 500 seat call center in Bridgeport, Barbados.

The center will service projects that include primary customer care, early stage collections and outbound business development.

"The key factor of our success in the Caribbean is the ample supply of educated, English speaking agents.  As an employer of choice, KM² Solutions is able to attract qualified people quickly to meet the staffing needs of our clients," says David Kreiss, CEO, KM² Solutions.

Founded in 2004 by David Kreiss and Gary Myers, KM² Solutions handles a variety of inbound and outbound projects for clients such as AOL, AIG, Drive Financial, Payment One, and Broadband National making it one of the largest voice contact centers in the Caribbean.  With facilities in St. Lucia and Barbados, KM² Solutions is growing rapidly.  The company currently employs 450 agents with a capacity of over 1,500 agents.  KM² is actively seeking additional locations to meet client needs.

"The challenge for many companies looking to off-shore today is finding a company that provides call center agents with a cultural affinity to the United States at a cost effective price.  The Caribbean is the perfect solution matching same time zone coverage as the United States with highly trained and motivated staff.  Hiring agents with good skills and the ability to ramp up quickly, without compromising agent quality, is a key challenge for companies," says Kreiss. “And, given our extremely low turnover rate, less than 10% annually, our agents continue to achieve throughout the learning curve providing our clients with results that match domestic call centers.”