Convergys's Infinys BSS Software is in Full Production at Orbitel

Convergys Corporation, and Orbitel ESP S.A. (a UNE Company) announced that Orbitel has gone live with Convergys’s Infinys ™ Business Support System software. Orbitel provides domestic and international long distance voice services, bandwidth via WiMAX, VoIP, and data services in South America, the United States, and Spain.

Convergys Consulting and Professional Services led implementation of the Infinys Rating and Billing and Mediation software modules that are now servicing more than 1.3 million of Orbitel’s direct and indirect customers.

"With Infinys, we are realizing new growth opportunities, enhancing our customer service, and reducing our operational support system costs while quickly bringing new products and services to market," said Sergio Restrepo, UNE/Orbitel Vice President of Technology.

"Orbitel is leading the way with the use of advanced technology solutions like Infinys to deliver products and services faster to market and improve its customers’ experience," said Eldar Kociak, Convergys General Manager, South America.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing ™ on behalf of its clients every day.