Convergys to Open New Facilities in North Carolina and Kansas

Convergys Corporation, a global leader in providing customer care, human resources, and billing services, and the largest, outsourced contact center services provider in the world, announced today it will open new facilities in North Carolina and Kansas as part of its continuing plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the Albuquerque, New Mexico; Longview, Texas; and Cincinnati area facilities Convergys announced earlier this year.

• Convergys plans to open a 325 workstation contact center in Charlotte, North Carolina, in the 3rd quarter of 2007 and will hire approximately 400 employees. This facility will be Convergys’ fourth in North Carolina. Convergys already operates contact centers in Greenville, Jacksonville, and Charlotte, and they have a total employment of more than 1,800.
• Also in the 3rd quarter of 2007, Convergys plans to open a new 500 workstation contact center in Wichita, Kansas. That facility is expected to generate a minimum of 600 agent and management jobs to include customer service technicians, supervisors, training personnel, human resource officers, network management personnel and site leadership.
• Hiring for both management and staff positions is underway at the new Convergys facilities in Albuquerque and in the Cincinnati area, and will begin later this year in Wichita, Charlotte, and Longview. Prospective employees in Albuquerque and Cincinnati should visit the Convergys Web site www.convergys.greatjob.net or call (888) 484-4473 for specific hiring information.

"Convergys prides itself on Outthinking and Outdoing ™ on behalf of its clients every day. The motivated workforce of dedicated, well-educated, professionals and the state-of-the-art infrastructure we’ve found in both Charlotte and Wichita will help us continue to provide our clients with the world-class customer care our clients expect," said Clint Streit, executive vice president of Convergys’ Customer Care business. "We are working with local firms in both metropolitan areas of North Carolina and Kansas and have been able to locate excellent existing buildings for our use. This will enable the quick start-up times we need to meet the expanding needs of our global customer care clients."

Once operational, these new contact centers will be closely integrated with Convergys "Global Assurance Network." This gives Convergys control of its end-to-end operations and processes, just as the company has in Canada, India, the Philippines, and Europe, and assures extensive redundancy in case of an emergency. The new Convergys contact centers will be designed to international standards with work areas ergonomically designed for contact center work.

These new Convergys facilities will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" applications such as correspondence and processing. Vertical industries to be supported in the new operating sites range from telecommunications to healthcare and financial services.