XO Communications, NCO Group & LiveVox to Host Webinar on How the Cloud can Solve Historic Contact Center Constraints

Contact center executives are being pushed to adopt cloud computing strategies, but the market is cluttered with hype. More specific dialogue is needed to address tangible benefits of the cloud and plot a manageable, secure path to adoption.

Join XO Communications, NCO Group and LiveVox Inc. in a webinar that explains how IP/MPLS reduces the risk of cloud migration and how the cloud can solve 8 historic call center constraints. The event will be held at 2 PM, EDT, Tuesday, July 19.

Webinar topics include:

• How to leverage MPLS as a path to the cloud
• Solving network, security and redundancy challenges with cloud migration
• How to solve operational challenges like seasonality, tech portability and call volume spikes
• Solutions to IT challenges like integration, VoIP migration and obsolescence
• How to spot cloud contenders and cloud pretenders

Presenters on the panel include:

• Eric Hyman, Director, Product Management, XO Communications
• Paul McGee, Director, Customer Contact Management, NCO Group
• Louis Summe, Chief Executive Officer, LiveVox
• John McNamara, Chief Marketing Officer, LiveVox, as Moderator

To register, click here.

To start learning about how the cloud can solve specific contact center constraints, please download “How Cloud-Based Switching Simplifies Multi-Site Routing,” part of the LiveVox Strategic Briefing Series here.

Webinar attendees will receive strategic briefing papers addressing solutions for historic contact center problems and the whitepaper “The Benefits of Migrating to MPLS” from XO.

XO Communications, a subsidiary of XO Holdings, Inc., is a leading nationwide provider of advanced broadband communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO Communications offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 85 metropolitan markets across the United States.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.