PR - TeleTech Signs Multiyear Agreement With JNET Communications

TeleTech Holdings, Inc. (Nasdaq:TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has signed an agreement with JNET Communications, a certified minority, woman, disabled veteran business enterprise (MWDVBE) that was established to provide customer management and fulfillment services to Fortune 1000 companies.

Under the terms of the new multiyear agreement, TeleTech will provide a suite of hosted applications including quality assurance, workforce management, and automatic call distribution (ACD). JNET’s ServiCom division will use TeleTech’s enabling technologies to support growth, maximize current quality-focused management processes, and ensure consistently higher levels of service.

TeleTech’s hosted ACD solution allows ServiCom to define complex routing rules to simplify even the most challenging customer environments. The hosted service will connect ServiCom customers to an associate with the right skill set immediately, regardless of the associate’s or the customer’s location. TeleTech’s quality assurance and workforce management solutions will provide ServiCom with the tools necessary to maintain premium levels of customer support.

"TeleTech’s On Demand hosted solutions support our strategy of continued growth without sacrificing our longtime commitment to premium customer service," said David Jefferson, chief executive officer and president of JNET.

"The TeleTech On Demand solution supports JNET’s strategic initiatives seamlessly, from anywhere in the world," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise and our broad array of front- to back-office capabilities make us a natural partner for an innovative communications company like JNET."