Noble Systems Product Receives "Product of the Year"

Noble Systems Corporation, a global leader in innovative contact center technology solutions, has received a “Product of the Year Award” from Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions magazine for Noble Composer. The Noble Composer solution combines flexible scripting features with an intuitive user interface and WYSIWYG design tools, helping contact centers create customized agent desktops with the ease of a graphical layout program. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

Noble Composer takes agent desktop design to the next level, making it even easier for contact center managers to build sophisticated call scripts without the need for complex IT programming. Noble Composer provides an intuitive, versatile interface for creating agent desktops. Users can create customized scripts with the flexibility of a desktop design tool, using WYSIWYG (what you see is what you get) tools to build scripts and agent desktops with on-screen layout, drag-and-drop, and point-and-click features; add fields, labels, text, pictures, and buttons; or link to tables, launch external programs, generate screen pops, and more. In addition to the powerful windows-based scripting engine, the Composer features enhanced program launch capabilities, to support direct access to third-party applications from the agent desktop.

“Customer Inter@ction Solutions is proud to bestow Noble Systems with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “Noble Systems has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

James K. Noble, Jr., President & CEO of Noble Systems, says, “With Noble Composer, Noble Systems continues our commitment to providing the industry’s most flexible solutions. Composer offers an the intuitive design interface allows managers to write scripts, create agent screens, and integrate multiple applications into a unified agent desktop more efficiently than ever before. We are excited to have this technology recognized by Customer Inter@ction Solutions and TMC.”

The Award listings for the 2006 Product of the Year program will be printed in the January and February 2007 issues of Customer Inter@ction Solutions magazine (view the magazine online at www.cismag.com).

This latest honor for Noble Composer solution follows the recent recognition from the American Teleservices Association, which awarded Noble Systems with the ATA Technovation Award.