Cincinnati-based BPO firm Convergys said recently that it will be laying off 400 employees at its Ottawa call center by April 18th. The company is moving much of the work to the Philippines.
The Canadian call center will still employ some two hundred workers. The company has held at least one job fair in the location for displaced workers and plans to hold more.
According to Paul Carr, operations manager for Convergys, a client contract has run its course and there is no sign of a new contract to maintain the work in Ottawa.
The city of Ottawa recently passed a motion urging city staff to see what could be done to keep the jobs in Ottawa.
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