LiveVox CMO Explains How Technology is Transforming Student Loan Servicing at 2013 NCHER Knowledge Symposium

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that John McNamara, Chief Marketing Officer, LiveVox, will join leaders from across the student lending industry at the 2013 NCHER (National Council of Higher Education Resources) Knowledge Symposium in St. Pete Beach, Florida.

Of the session, McNamara says, “In addition to experiencing explosive growth, the student lending industry is also challenged with meeting tightening regulatory standards.  Furthermore, the customer base expects multi-channel options. The need has never been greater for application options that can be deployed quickly. This is where technology can have the greatest impact. From application integration to multi-site consolidation and centralized control/standardization, Cloud technology is able to shrink speed to market times and costs by 80% or more. I am excited for the opportunity to show attendees real-life examples of how many are leveraging technology to stay competitive. ”

McNamara will join leaders of other contact center solutions providers to discuss how technology is solving strategic problems in the student lending sector.

What: Locate – Connect – Verify:  High‐Tech Solutions in Collections Session

Who:

• Lynn Heineman, Sr. VP Sales & Marketing– Account Control Technology (Moderator)

• John McNamara, Chief Marketing Officer – LiveVox, Inc.

• Doug Hendrickson, Director of Educational Services – Verifacts, Inc.

• David Pauken, Chief Executive Officer – Convoke Systems

When: 1:30pm EST, Wednesday, November 6th

Where: 2013 NCHER (National Council of Higher Education Resources) Knowledge Symposium in St. Pete Beach, FL

For more information on participating at 2013 Knowledge Symposium http://www.ncher.us/events/event_details.asp?id=319497&group

LiveVox is the leading provider of cloud contact center solutions for enterprise operations. The patented, Cloud platform integrates real-time scalable applications such as ACD/PBX, predictive dialer, IVR, call recording, business analytics and compliance suite. Leveraging Cloud-Switching, LiveVox enables capabilities like Virtual Agent Queues, global multi-site sub-second warm transfers and Centralized Call Recording. For more information, visit http://www.livevox.com