iQor Wins Eight Year Contract with Capita for the Collection of BBC TV Licensing Fee Arrears

iQor UK, a global provider of business process outsourcing services, today announced that it will work in partnership with The Capita Group Plc to support an 8 year contract with the BBC to administer the TV Licensing service. iQor will be responsible for the management and collection of TV Licensing instalment plan arrears, with revenues to iQor over the life of the contract expected to be worth £80 million; this is believed to be the largest collections contract awarded in the UK.

The contract is due to be signed with Capita in December with a commencement date of 1st July 2012.

“Through our current contract we have consistently delivered real value to the BBC, helping to drive down evasion and increase revenues,” said John Ricketts, iQor UK Managing Director.  “Working with Capita, we now have an opportunity to build on our achievements and introduce additional innovation and new techniques to deliver highly effective retention and collections services and further value to the BBC and its customers.”

iQor provides business process outsourcing to some of the best-known companies in the world from 31 Centers of Excellence in five countries and four continents.  iQor’s nearly 14,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients from a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.

The Capita Group Plc is the UK’s leading provider of BPO and integrated professional support service solutions.  With around 45,000 employees at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L) and is a constituent of the FTSE100 with revenues for 2010 of £2,744 million.