LiveVox Announces the Release of Integrated Payment Lines for Around-the-Clock Collections

San Francisco — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced the development of integrated payment lines that allow credit and collection organizations to take automated payments 24 hours a day, 365 days a year.

In addition to providing unlimited calling capacity, LiveVox is able to provide outbound and inbound IVR services that transfer consumers into secure, electronic payment systems. The ability to integrate the LiveVox Hosted Dialer into any payment processing system allows clients to easily benefit from agent-less collection strategies, while maintaining the ability to choose a best-of-breed payment provider.

“Creditors and agencies need a way to rapidly implement approaches to drive revenues and reduce transaction costs, including agent-less collection strategies and the ability to collect around the clock,” said John McNamara, Chief Marketing Officer, LiveVox. “After hours payments might only make up 1% to 2% of revenue, but what is most meaningful is the ability to collect this amount for free. Agents are always the most impactful channel, but they are the most expensive. To find efficiencies, agencies should always consider balance, account age and score to determine the right treatment.”

Since LiveVox can quickly and easily map data flows to any automated payment system, credit and collection organizations can maintain existing relationships with payment vendors or choose new ones.

“Integrated payment lines are yet another feature of the LiveVox Hosted Dialer that shows our dedicated to the credit and collections industry, and they are a simple and effective way to address a growing consumer segment,” said Louis Summe, Chief Executive Officer, LiveVox. “Without any capital investment required, LiveVox is able to offer a solution that is continually evolving through a commitment to developing the features this industry needs during this difficult collection environment.”

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.