Guaranteeing Collection Agency Compliance: A Whitepaper and Webinar

Guaranteeing compliance is the Holy Grail, as it were, of any collection agency. And yet, it can also be a moving target and confusing muddle of information.

So, can anyone ever really guarantee compliance?

Maybe not. But insideARM.com and Interactive Intelligence think we can get you pretty close.

Please download the free whitepaper: “Guaranteeing” Compliance: Better Hiring, Better Work Environment, Better Quality Management. It lays out in clear and compelling language some of the challenges and some of the solutions for getting your agency on the track to compliance.

You’ll also want to register for the upcoming webinar on Wednesday, 30 May 2012, from 2.00 p.m. – 3.15 p.m. Eastern, covering this topic. Lesley Vereen, Product Manager for Interactive Intelligence Inc. will be joined by Deanna Causey, Vice President Operations, Clovis & Roche, Inc., to talk about compliance issues over various topics — from hiring, to work environment, to agent/collector training.

The webinar will be moderated by insideARM.com’s Michael Klozotsky and Mike Bevel.

REGISTER FOR THE WEBINAR HERE

from the Introduction:

Some aspects of call center compliance are pretty straight forward. Are you recording calls? Are you storing the recordings in a way that make them difficult, if not impossible, to exploit by outside parties? Is your company – and are your collectors – licensed to collect in the states in which you’re doing business?

Operating questions that can be answered with a yes/no response are easy. However, compliance isn’t simply a matter of making sure a t is crossed and an i dotted.

There are trickier compliance questions: Are your collectors FDCPA-compliant when they’re on the phone with consumers? Are they representing your operation in a correct and ethical way? And, more importantly: How do you know? Having a policy on file isn’t the same as following that policy. Can you really be sure that they’re representing your agency in a legally compliant fashion?

There are many options available to call centers and collection agencies. insideARM.com, working with Interactive Intelligence and Latitude Software, wanted to get the thoughts and opinions from various voices in the industry on ways to ensure call compliance from your collectors.

The goal: helping you make the best compliance choice for your agency.