PR - Telrex Launches Call Center Software

Kirkland, Wash.-based Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced CallRex Multi-Media Release 3.7 optimized for formal and informal call centers. CallRex Multi-Media software provides live monitoring of employees’ computer screens, records screenshots, logs web activity, tracks emails sent and received, and provides comprehensive reporting on individuals and groups.

CallRex Multi-Media Release 3.7 features improved desktop computer live monitoring and screenshot recording, enhanced email support, and enhanced tracking of both browser-based applications and internet activity on Internet Explorer 7.0. CallRex Multi-Media, an integrated companion module to CallRex Professional IP call recording and monitoring software, is designed for managers who train employees, monitor performance, and provide insight into customer interactions.

"CallRex Multi-Media 3.7 is ideal for all types of businesses that want to enhance customer satisfaction and accelerate employee training," said Bob Cordes, VP Product Management at Telrex. CallRex Multi-Media Release 3.7 scales to support thousands of users across multiple locations, and runs within the CallRex distributed services software architecture providing a scalable and reliable software solution. CallRex enables managers to live monitor, record and playback comprehensive customer interactions from anywhere on the network based on configurable permissions and access rights.

"We use CallRex Multi-Media to monitor new agents by reviewing both the call and recording screen shots from the agent’s computer. This feature gives us a more complete picture of the customer interaction and has become a part of our monthly Quality Service Evaluation process," said Robert Byrne, Director of Customer Service at Missouri Employers Mutual. MEM is Missouri’s number one provider of workers compensation insurance.

CallRex Multi-Media 3.7 list price is $99 per seat with quantity discounts available, and requires CallRex Professional IP call recording and monitoring software. CallRex Multi-Media Release 3.7 is available as a free upgrade for existing CallRex Multi-Media customers with a current Telrex Platinum Support contract.