Executive Changes: Several Agencies Add Compliance, Quality Assurance Positions

Executive Change: Joshua Schreiner to Columbia Ultimate as Compliance Officer

Joshua Schreiner

Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, recently named Joshua Schreiner, Esq., as compliance officer. Schreiner will act as Columbia Ultimate’s in-house counsel and will oversee the company’s compliance in conjunction with federal and collection industry regulations. He will also manage Columbia Ultimate’s program certifications with ACA International (Association of Credit and Collections Professionals).

“We’re pleased to have Joshua on our team and look forward to his ongoing counsel that will offer our clients the highest level of data security and adherence to industry regulations,” said Columbia Ultimate President and CEO R. Fred Houston.

Schreiner received his bachelor’s degree in International Business from Linfield College, and previously practiced law as a consumer bankruptcy attorney. Outside of work, he enjoys skiing, hiking, fly-fishing and spending time with his wife and two small children.

Executive Change: Chris Straiter to Sentry Credit as Director of Quality Assurance

Sentry Credit, Inc., is pleased to welcome industry veteran Chris Straiter as the Director of Quality Assurance.  As the QA Director, Chris will provide additional tiers of training which will reinforce one of Sentry’s critical values: constant and never-ending improvement (CANI).

“I’m very excited to be joining the team at Sentry Credit, they have a great reputation in the industry and I think it will be a great fit,” said Straiter. T”he client and collection philosophy is very forward thinking and I’m looking forward to working  with the leadership team and collection staff to identify opportunities to further enhance the operation.”

Chris joins Sentry Credit fresh from a two-year assignment at American Express Global Collections, where he was a Portfolio Manager responsible for a number of third party collection agency relationships. Prior to joining American Express, Chris was an important part of the consulting, audit, and conference operation at Resource Management Services, Inc. His recovery management experience began at Bank of America. His 13 year tenure there included Risk Management, Agency Liaison, and extensive experience in Agency Audit and Agency Performance Management.

“We are very pleased to have Chris join our team here at Sentry Credit.  His background makes him a natural choice for this key position,” said Dusty Whitesell, Sentry’s EVP of Operations.

Executive Change: Thomas Wilcox to Mercantile Adjustment Bureau as Dir. of Compliance and Ops Support

Mercantile Adjustment Bureau, LLC. One of the fastest growing collection agencies in the ARM Industry is proud to announce the addition of Thomas Wilcox as Director of Compliance and Operations Support.

Wilcox, who holds an MBA, has been in the ARM Industry for 18 years and he has worked for Western New York servicers throughout his tenure as a compliance professional.

“We are very excited to have Tom as a member of the Mercantile Team. A number of Mercantile employees including myself have had the benefit of working with Tom over the years. I know firsthand he brings with him integrity, a wealth of experience, and Industry knowledge that compliments our already strong staff,” said Mercantile President Bruce Gray.

When asked about the addition of Wilcox, Mercantile CEO Jeff Miller said, “The addition of Tom to the Mercantile Team will further support the Company’s growth and enable us to take our very strong compliance platform to the next level. We have assembled some of the very best leaders in the ARM Industry at Mercantile and we invest in our personnel and infrastructure to provide our clients with the most comprehensive best in class service. Bringing on Tom adds another dynamic to our overall level of service.”