LiveVox Foresees Traditional Dialers Becoming Obsolete

LiveVox, the leading provider of hosted dialer solutions , today announced its belief that the strategy of purchasing premise-based dialers will be obsolete in the next three years and eliminated in the next five. Strategic reliance on this legacy technology will be replaced by hosted-dialing solutions that replicate all features of the premise-based dialer, while offering enhanced functionality including integrated IVR and ACD.

Louis Summe, CEO and president of LiveVox, suggests that the increasing difficulty in obtaining Right Party Connects (RPCs) will lead to the wider adoption of on-demand, hosted solutions. As traditional dialers only provide a few lines per agent and are limited by expensive agency-owned telephony infrastructure, they cannot compete. LiveVox adds virtually unlimited lines per agent until all agents in each campaign are speaking with a right party.

“Hardware-based dialers, and even some ‘hosted’ solutions are still built using antiquated voice board technology that severely limits the capacity of the solution,” continues Summe. “In the fast-paced billings and collections industry, users need technology that is not only easily deployed today, but can easily adjust to meet future needs as their businesses grow and change. LiveVox has created VoIP Dialer 4.0 that spells the end of traditional physical dialers as we know them.”

Given the cost of labor, the implications are immense. Utilizing LiveVox’s unlimited lines allows campaigns to complete in roughly one-fourth the time of limited line premise-based dialers. This unlimited capacity and ability to replicate and extend traditional dialer functionality enables savings of labor, making dialers nonviable. By deploying LiveVox VoIP Dialer 4.0, agencies can address basic volume needs without paying costly per-line fees, while seeing significant productivity gains and cost advantages.

“At Credit Control, we watch technology and trends. Consumers are harder than ever to contact, even though they have more phone numbers than ever,” said Brian Hamilton, COO at Credit Control. “We see our dialer struggling to keep agents busy. When we run LiveVox, the floor hums, the agents are more productive and our customers’ needs are met.”

LiveVox delivers VoIP Dialer 4.0 just as the economic conditions are forcing agencies, debt buyers and original creditors to seek new and more efficient means to manage the increasing inventories of delinquent consumers. Purchase of premise-based dialers and/or additional seat licenses of premise-based dialers was the tried-and-true method to handle recessionary floods of charge offs. This is no longer a viable solution.

About LiveVox

LiveVox is the industry’s first provider of hosted dialer solutions, as well as traditional on-demand IVR services for the credit and collections industry. LiveVox’s use of private VoIP networks provides the lowest cost of ownership in the marketplace. LiveVox provides hosted dialing and IVR services for more than 125 customers in the credit, collections, debt purchase and call center industries. More than 50 clients have joined LiveVox in the past year alone. LiveVox is headquartered in San Francisco.