Geisinger Chooses Connance Collection Agency Manager to Improve Self-Pay Performance

Waltham, Mass. – Geisinger Health System, a physician-led health care system in Pennsylvania, has selected Connance Agency Manager to streamline the handoffs and coordination of internal and external business office transactions and ensure consistent and timely follow up with patients.  Geisinger’s adoption of Connance vendor management technology will make the financial aspect of healthcare more patient-friendly.

“Connance is bringing new ideas to self-pay and the process of managing patient receivables efficiently and sensitively through the financial process,” said Barbara Tapscott, Vice President of Revenue Cycle Operations, Geisinger Health System.  “We are excited by the potential to reduce waste and help patients more easily and efficiently resolve their financial obligations.  Here at Geisinger, we are constantly on the lookout for new ways, in both our clinical and business processes, to improve the experience for our patients and their families.  We see Connance as similarly striving to innovate.”

Steve Levin, Chief Executive Officer of Connance, said “Geisinger is on the forefront of leveraging new ideas and technology to improve the healthcare experience clinically as well as on the business side.  At Connance we recognize that a great patient experience extends beyond the time they receive treatment.  Thinking about how to improve the entire patient experience will create opportunities to increase loyalty and reduce operating costs.  We are excited to partner with leaders like Geisinger to improve processes that impact patients.”

About Connance, Inc.
Connance addresses the cash flow issues facing the healthcare business office on a daily basis, particularly relating to self-pay.  Patient-responsible revenue, already one of the fastest growing and hardest to collect revenue in the business office, is becoming more complex with increased scrutiny regarding charity eligibility and patient treatment during collection.  Combining FICOTM Inc.’s world class technology and the experiences of leading healthcare networks, Connance’s products are bringing new ideas and performance standards to healthcare receivables.  Connance is headquartered in Waltham, MA.  For more information visit www.connance.com or call (781) 577-5000.