Account Control Technology Advancing Call Center Capabilities with Castel Communications

Castel Communications and Account Control Technology (ACT) today announced that Castel Connects® Dialer, Castel Tracker™ DVR, Castel Convey™ Enhanced Intelligent Messaging Delivery, Castel Detect™ Voice and Speech Analysis, and Castel Compass™ Real-Time Business Intelligence Dashboard will be installed at ACT’s four locations in Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. ACT is a national leader in delivering debt management and recovery solutions.

“Castel offers the technology, speed, customization and support to advance our company’s ongoing growth and success,” says Nabil Kabbani, CEO of ACT. “Upgrading our technology to such a high level will continue to ensure that our clients’ customers are treated with the utmost care, resulting in the best possible outcomes.”

ACT will use Castel’s solutions to boost call quality, improve right-party contacts, reduce agent call handle time and increase overall customer satisfaction as ACT agents guide borrowers through the debt management process. According to Kabbani, “Having Castel Detect™ real-time live voice and speech analysis of words, phrases and emotions available to both our collections agents and monitoring teams supports ACT’s competitive edge in delivering compliance adherence and exceptional customer service.”

“We are pleased ACT selected Castel as their solutions partner,” says Rachid Cheaib, CEO of Castel. “Our call center solutions ensure ACT’s competitiveness and premier presence in the student loan and campus services markets, as well as additional consumer-lending verticals.”

Account Control Technology, Inc. (ACT) is recognized as one of the fastest-growing private companies by Inc. 5000 and is a national leader in debt management solutions for government, financial, education and consumer entities. ACT is a private corporation with 550+ employees in four office locations: Canoga Park, California; Bakersfield, California; San Angelo, Texas; and Mason, Ohio. For more information about the company, call 800-394-4228, or visit www.accountcontrol.com.

Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.