Newly Created Collector Aquires Nearshore Operation from WAM

Juan A Blanco, formerly an executive of West Asset Management, Inc. (WAM) and co-founder of National Asset Management, today announced the acquisition of near-shore operations in Guadalajara, Mexico from WAM.

Blanco’s newly formed entity, International Risk Management Group, Inc. (IRM), acquired the call center, which was created several years ago to provide high quality collection services to US-based financial institution’s Hispanic customers.  The facility services delinquent credit card, mortgage and other consumer accounts utilizing bilingual collectors.

Guadalajara is Mexico’s second largest city with a population of approximately 7 million and is strategically situated near the center of Mexico, within the central time zone.  This location allows for ease in call scheduling and reaching customers residing in any time zone within the continental United States.  It is also an optimal location from which to service US-based Hispanics, which are one of the largest and fastest growing segments of the US population.  “The high level of education in Guadalajara allows IRM to not only service Hispanic accounts but also English speaking accounts,” said Mr. Blanco.  “This provides our US clients with a near-shore solution of bilingual collectors as a more economical alternative to utilizing a call center in India.  We feel that these unique qualities make Guadalajara the perfect location for IRM’s near-shore operations.”

IRM has also developed a unique database that will allow its financial institution clients to Data Mine its own internal customer files for Spanish speaking accounts. We hope that the use of this database will help our service partners in the US by bringing a concentrated approach to this ever growing segment of the population.

“This is an exciting venture for our new entity that perfectly fits our business plan.  We have acquired a very strong platform from which we can continue to build by offering our clients a high quality service at attractive pricing.” concluded Mr. Blanco.